FAQs

The SuperSaver team has put a handy list of FAQs together with your most common questions about how we can support your business! If you can’t find the answer to your query here, please get in touch with us.

What is the SuperSaver App?


SuperSaver App is your digital marketing friend with over 15,000 local people wanting to support local businesses. We provide your customers with a one time use exclusive offer and when they step in to your store, there is a 76% chance of them shopping with you for life as a loyal customer. App users are actively looking to support local businesses, and with this in mind, our clever mobile app targets your demographics within the app. We find your ideal customers and bring them to you.




How do I subscribe my business to the SuperSaver App?


It’s easy to become a member of the SuperSaver App. Simply click here to Join SuperSaver and follow our step by step guide.




How long does it take for my business to show on the App?


You can expect to see your business live on the SuperSaver App between 7-10 days, depending on the amount of design work that is required.




Can I get a discount if I recommend another business?


We want to support as many local businesses as we can. If you a business that could benefit from joining the SuperSaver App, please send them our way! Enquire with us at info@supersaverapp.co.uk and we could offer you money back for helping us spread the word.




How can the SuperSaver App benefit my business?


We are your digital friend, here to help you grow your business in the digital world with marketing tailored to you. Together with our intelligent mobile app and smart marketing tools, we help you bring in new customers and keep them shopping with you. Once you’re up and running with a super subscription, you’ll be part of our intelligent app that allows you to advertise your business, offer super savings and target your ideal customers with our direct and digital marketing tools.




How can I cancel my businesses subscription?


If you wish to cancel your subscription at any time, please email Jason at info@supersaverapp.co.uk If you want to cancel within the 14 day ‘cooling off’ period, you will be entitled to a full refund. After the 14 days, no refunds can be provided.




I want to amend my business details on the App


You have 2 options. Email us at artwork@supersaverapp.co.uk and we can amend any details for you, or simply log into your portal and amend the details yourself.




How much is it to join SuperSaver?


SuperSaver is here for you and to help you grow your business in the digital world! Join now for just £49.99 a month for 12 months, which includes all your artwork, admin and marketing support (no hidden costs). After your first year ends, you’ll automatically be signed up for our £39.99 monthly rolling contract (cancel anytime).​ You are only one click away from reaching 1000s of new customers that love to support local. Earn your money back and more.




Can I get a refund?


Refunds are only provided within the first 14 days of your subscription during the ‘cooling off’ period. After this, no refunds can be provided. Please email Jason at info@supersaverapp.co.uk if you have any concerns.




How long does my subscription last?


All first time businesses join us for 12 months, followed by a rolling 30 day contract the year after. This is so we can build your brand, find your target audience and grow your business in the digital world.




How can I reward loyal consumers?


It is easy with our smart loyalty programme. Send out exclusive offers to your loyal customers and give them a reward for supporting your local business. We can send push notifications to your customers when they only have 1 or 2 stars left. Just let us know when you want to get busier and we can help drive traffic into your business.




How can I dispute an invoice?


If you would like to query or dispute an invoice, please email Jason at info@supersaverapp.co.uk by quoting your invoice number along with a brief overview of your query.




How do I sign up for the monthly newsletters?


When you join us, you will automatically be signed up to our monthly newsletter. All businesses will also have access to their monthly reporting, so you will always be in the loop!




How do I update my business offers?


There are 2 ways to update your business offers, either by logging in to your personal portal, or by emailing us at artwork@supersaverapp.co.uk.




How can I check how well my business offers are doing?


You can log in to your portal and check how well your offers are doing using the reports - such business visits and voucher redemptions.





Get in touch

Contact us using the form and a member of The SuperSaver team will be in touch.

 

Life Church, Blackcroft Avenue,

Barnton, Northwich, CW8 4HD

hello@supersaverapp.co.uk

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SuperSaver UK Holdings LTD is a company registered in England and Wales with company number 11662630.

 

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